FAQ

Frequently Asked Questions (FAQ)

How long does it take to process my order ?

Each order is lovingly prepared and requires up to 48 hours of processing time before shipping. We appreciate your patience as we ensure your items are perfect.

Are your dice truly handmade ?

Absolutely! Each dice is 100% handmade, from the mould to the polish. We guarantee a unique touch and exceptional quality in every roll.

What materials do you use for your dice?

We use high-grade, durable materials for our dice, including premium resin for its clarity and vibrant colors. Each material is carefully selected for its durability and aesthetic appeal.

Can I return or exchange my order ?

Yes, we accept returns and exchanges within 14 days of receipt, provided the items are in their original condition. Please refer to our Return Policy for detailed instructions.

How can I track my order ?

Once your order is dispatched, we'll send you a tracking number so you can follow its journey to your doorstep.

Are the dice balanced ?

Our handcrafted dice are made with balance in mind, ensuring fair rolls for all your gaming adventures.

What if my order arrives damaged ?

We're committed to your satisfaction. If your order arrives damaged, please contact us immediately so we can make it right.

How can I contact you for more questions ?

Your questions and feedback are important to us. Please reach out via our Contact Page, and we'll be in touch as soon as possible.